Speak to our housing team this summer

A man is stood talking to a woman in front of her house with the door open. He is holding a clipboard in his hand, and she is looking down at it as well.
A member of the housing team speaking to one of our residents.

Published: Wednesday, 26th June 2024

Each month, our housing service carries out the Big Door Knock – an opportunity to engage directly with its tenants and leaseholders.

Medway Council’s next Big Door Knock will be taking place in Brompton on Thursday, 11 July from 10am to 1pm.  

It gives council officers a chance speak to Medway Council tenants and carry out a short survey to find out which issues are most important to them, as well as any improvements they feel could be made.

The Big Door Knock will also be taking place in Twydall on Thursday, 8 August and in Gillingham on Friday, 20 September.

A group of people are stood on a set of steps. They are all smiling. You can see grass either side of the group, and a tree in the background in the middle of the photo,

Council officers out on a Big Door Knock session earlier this year

Drop-in resident surgeries

Regular drop-in resident surgeries are also held, where tenants can speak to our housing team, and our contractor Mears, about any housing related matters or repairs that may be needed.

The summer dates for the drop-in surgeries are:

  • Tuesday, 9 July – Twydall Library – 11am to 1pm
  • Monday, 15 July – Rainham Library – 11am to 1pm
  • Thursday, 8 August – Wigmore Library – 11am to 1pm
  • Friday, 30 August – Gillingham Library – 11am to 1pm

Engage with people face-to-face

Adam Bryan, Medway Council’s Director of Place, said: “Having taken part in one of our Big Door Knock sessions myself, I know first-hand how valuable these events are to our team, but even more importantly our residents. It is really important that we get out there into our communities and engage with people face-to-face. We want to ensure that we are delivering for our tenants, and the Big Door Knock and the drop-in surgeries provide perfect opportunities for us to get that feedback from people. If you’ve taken part before I would like to thank you, and if you see the team over the summer please do get involved and give us your thoughts.”

Great opportunity 

Maxi Card, Chair of the Tenant Panel, said: “This is a great opportunity for tenants to have their voices heard on matters that may concern them or just to have a friendly chat. The ladies that did the Big Door Knock in my area were very lovely.  As tenant I have had the great pleasure to be involved in the tenant panel and work my way up to becoming Chair. If you would like to get more involved as a tenant, you can email tenantparticipation@medway.gov.uk to find out more.”

Find out more about housing in Medway.

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