We’re upgrading back-office systems from 8am on Thursday 12 January 2023. This will affect some services and payments.

The following payments and online services will not be available:

Council Tax and benefits

• Housing Benefit overpayment
• Pay your Council Tax online.

Housing

• Pay your housing rent.

Parking

• Report an issue with a car park
• Report a parking enforcement issue
• Parking permits issues: request, renew, transfer, report lost or stolen, and request a refund
• Pay for a parking permit, season ticket and daily visitor vouchers
• Pay for a Blue Badge.

Licensing and business

• Report a licence incident
• Report lost property in a taxi
• Report a taxi accident
• Apply to register a new food business establishment
• Apply for a licence to store and sell fireworks
• Pay your Fair Trader fee
• Pay Business Rates
• Pay for a scaffolding and hoarding licence
• Pay for an environmental permit
• Pay for a food premises rescore
• Apply for or renew a chaperone licence
• Apply and pay for a skin piercing and tattooing registration or amendment 
• Apply for a licence to sell animals as pets
• Apply for a cats and dogs commercial boarding licence
• Apply for a home boarding or day care licence
• Apply for a licence to breed dogs
• Apply for a hiring of horses licence
• Apply for a licence to keep and train animals for exhibition.

Traffic and roads

• Parking controls
• Pay a parking fine (PCN)
• Request a road closure
• Report streetworks, skips or scaffolding
• Request a disabled parking bay
• Report road safety and road signage issues
• Report traffic light or pedestrian crossing issues, or request new traffic lights
• Road salting and salt bin enquiries
• Report damaged or faulty lamp post, insufficient lighting or festive lighting issues
• Report gully damage, a blocked gully, flooding, or missing or loose gully cover
• Report footway, highway maintenance issues or obstructions
• Report damaged street furniture
• Request a map of areas, roads or properties in Medway.

Heritage and leisure

• Provisional booking for castles and museums (educational visits)
• Archive Centre payments
• Click and collect payments from libraries (for example, dog poo bags and radar keys)
• Passport to Leisure
• Allotment payments.

Transport

• Report bus shelter vandalism
• Report bus stop and shelter issues
• Apply for a Medway Mobility pass
• Replace a lost Arriva bus pass
• Apply for or renew a Medway Youth Pass
• Apply for a replacement Medway Youth Pass.

Environment

• Tree maintenance, planning and advice
• Tree preservation order, conservation area or planning applications
• Report unauthorised work on a protected tree
• Hedge and hedgerow enquiries
• Apply for a Medway Council allotment
• Report an issue with Medway Council allotments
• Report greenspaces, parks and outdoor play areas issues
• Request ally gate maintenance, advice or information
• Report environmental issues, such as land contamination, light, drainage or asbestos problem
• Report issues to Environmental Enforcement Team
• Request street cleaning
• Report bonfires, burning, air pollution and nuisance odours
• Report an overgrown garden, or rubbish in a garden
• Report food poisoning or a food complaint
• Report noise
• Report dog fouling or a stray, or mistreated, dangerous, missing or found dogs
• Report rats, bees and other pests in a public place.

Waste and recycling

• Report a missed waste collection
• Report graffiti or flyposting
• Report fly-tipping
• Report problems with a recycling point
• Apply for assisted waste collection
• Request recycling bags, sacks, brown organic sacks and waste bins
• Book large or bulky item collection.

Planning

• Planning application payments (if not made via Planning Portal)
• Pre-application advice
• SAMMs (bird disturbance).

Social care and health

• Community Interpreting Service payments
• Pay your social care bill online.

Births, ceremonies and deaths

• Pay for a memorial plaque online.

Council-wide forms

• General enquiry form
• General payments – sundry payments.