Some payments and online services will not be available from 8am 12 January 2023

Published: Tuesday, 10th January 2023

We’re upgrading back-office systems from 8am on Thursday 12 January 2023. This will affect some services and payments.

The following payments and online services will not be available:

Council Tax and benefits

  • Housing Benefit overpayment
  • Pay your Council Tax online.


  • Pay your housing rent.


  • Report an issue with a car park
  • Report a parking enforcement issue
  • Parking permits issues: request, renew, transfer, report lost or stolen, and request a refund
  • Pay for a parking permit, season ticket and daily visitor vouchers
  • Pay for a Blue Badge.

Licensing and business

  • Report a licence incident
  • Report lost property in a taxi
  • Report a taxi accident
  • Apply to register a new food business establishment
  • Apply for a licence to store and sell fireworks
  • Pay your Fair Trader fee
  • Pay Business Rates
  • Pay for a scaffolding and hoarding licence
  • Pay for an environmental permit
  • Pay for a food premises rescore
  • Apply for or renew a chaperone licence
  • Apply and pay for a skin piercing and tattooing registration or amendment 
  • Apply for a licence to sell animals as pets
  • Apply for a cats and dogs commercial boarding licence
  • Apply for a home boarding or day care licence
  • Apply for a licence to breed dogs
  • Apply for a hiring of horses licence
  • Apply for a licence to keep and train animals for exhibition.

Traffic and roads

  • Parking controls
  • Pay a parking fine (PCN)
  • Request a road closure
  • Report streetworks, skips or scaffolding
  • Request a disabled parking bay
  • Report road safety and road signage issues
  • Report traffic light or pedestrian crossing issues, or request new traffic lights
  • Road salting and salt bin enquiries
  • Report damaged or faulty lamp post, insufficient lighting or festive lighting issues
  • Report gully damage, a blocked gully, flooding, or missing or loose gully cover
  • Report footway, highway maintenance issues or obstructions
  • Report damaged street furniture
  • Request a map of areas, roads or properties in Medway.

Heritage and leisure

  • Provisional booking for castles and museums (educational visits)
  • Archive Centre payments
  • Click and collect payments from libraries (for example, dog poo bags and radar keys)
  • Passport to Leisure
  • Allotment payments.


  • Report bus shelter vandalism
  • Report bus stop and shelter issues
  • Apply for a Medway Mobility pass
  • Replace a lost Arriva bus pass
  • Apply for or renew a Medway Youth Pass
  • Apply for a replacement Medway Youth Pass.


  • Tree maintenance, planning and advice
  • Tree preservation order, conservation area or planning applications
  • Report unauthorised work on a protected tree
  • Hedge and hedgerow enquiries
  • Apply for a Medway Council allotment
  • Report an issue with Medway Council allotments
  • Report greenspaces, parks and outdoor play areas issues
  • Request ally gate maintenance, advice or information
  • Report environmental issues, such as land contamination, light, drainage or asbestos problem
  • Report issues to Environmental Enforcement Team
  • Request street cleaning
  • Report bonfires, burning, air pollution and nuisance odours
  • Report an overgrown garden, or rubbish in a garden
  • Report food poisoning or a food complaint
  • Report noise
  • Report dog fouling or a stray, or mistreated, dangerous, missing or found dogs
  • Report rats, bees and other pests in a public place.

Waste and recycling

  • Report a missed waste collection
  • Report graffiti or flyposting
  • Report fly-tipping
  • Report problems with a recycling point
  • Apply for assisted waste collection
  • Request recycling bags, sacks, brown organic sacks and waste bins
  • Book large or bulky item collection.


  • Planning application payments (if not made via Planning Portal)
  • Pre-application advice
  • SAMMs (bird disturbance).

Social care and health

  • Community Interpreting Service payments
  • Pay your social care bill online.

Births, ceremonies and deaths

  • Pay for a memorial plaque online.

Council-wide forms

  • General enquiry form
  • General payments – sundry payments.

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